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System Code: ERR-DOE-02

Date of Exit Not Marked by Previous Employer

Technical Description

A transfer cannot execute because the previous service record still shows an active status without a Date of Exit.

Root Cause Breakdown

Employers often omit marking the exit date upon relieving employees, or the mandatory 2-month waiting period for self-marking has not elapsed.

Step-by-Step Remediation Protocol

  1. 1
    Check Self-Marking Window If two months have passed since leaving, navigate to Manage -> Mark Exit in the Member Portal.
  2. 2
    Select Exit Reason Choose Retirement, Resignation, or Permanent Incapacity as per your relieving record.
  3. 3
    Authenticate via OTP Enter the UIDAI-linked OTP to permanently lock in the Date of Exit without employer intervention.

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