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⚖️ Statutory Engagement Protocol

Terms of Service & Engagement

Last Updated: September 2026

Please read these Terms of Engagement carefully before initiating an inquiry, paying an audit fee, or engaging our advisory services. By submitting your details or making a payment, you agree to be bound by the terms outlined below.

1

Nature of Services

1.1. Independent Consulting: We operate solely as an independent private compliance advisory service. We assist employees, job-seekers, and establishment owners with document preparation, discrepancy audits, procedural guidance, Joint Declaration structuring, and administrative grievance drafting.
⚠️ 1.2. No Official Status: We do not possess official administrative authority to alter records on the Unified Member Portal, sanction claim transfers, or issue settlements. All formal approvals, rejections, and monetary disbursals are executed exclusively by the Employees' Provident Fund Organisation (EPFO) under the Ministry of Labour & Employment, Government of India.
1.3. No Legal Representation: Our services do not constitute judicial representation, legal advocacy before courts of law, or guaranteed regulatory exemptions.
2

Service Scope, SLAs, & Operational Boundaries

2.1. Internal Turnaround vs. Government Processing Queues:

Our Commitment

We complete file diagnostics, documentation drafting, and submission instructions within 5 to 7 business days following receipt of all complete, verifiable paperwork from the client.

External Realities

Field office inspection queues, employer e-sign approvals, Joint Declaration verifications, and regional desk allocations generally take 2 to 6 weeks or longer. We do not and cannot guarantee EPFO settlement speed or outcome.

2.2. Client Responsibility: You warrant that all documents provided (including Service Records, Passbooks, Exit Letters, and Identity proofs) are authentic and unaltered. Misrepresentation or submission of fraudulent records will result in immediate termination of engagement without refund.
3

Commercial Terms & Advisory Fees

3.1. Initial File Audit / Consultation Fee (₹499)

100% Adjustable
  • • The ₹499 initial diagnostic fee covers a line-by-line inspection of member passbooks, discrepancy identification, and feasibility review.
  • • Adjustability: This fee is 100% credited against your final engagement fee if you proceed with formal resolution services within seven (7) calendar days of receiving your audit report.

3.2. Hybrid / Staged Billing Structure

Depending on case complexity, full procedural engagements require an agreed upfront operational advance (typically 50%) to cover document synthesis and liaison drafting, with the remainder payable upon successful claim settlement/field reconciliation.

3.3. Taxes

All stated commercial amounts are exclusive/inclusive of applicable Goods and Services Tax (GST) as marked on the respective invoice.

4

Refund & Cancellation Policy

4.1. Diagnostic Stage: The ₹499 file audit fee is strictly non-refundable once our compliance desk has commenced file analysis and issued an initial written audit.
4.2. Operational Engagements: If an engagement is canceled prior to document submission or formal petition generation, advances will be refunded after deducting a reasonable charge for hours logged. Once documents have been drafted and delivered or lodged with employers/EPFO, advance fees are non-refundable.
4.3. External Rejections Beyond Scope: In the event an EPFO field office rejects an application due to unresolvable employer non-cooperation, institutional closure, or prior statutory fraud, advisory fees covering work already rendered remain billable.
5

Limitation of Liability

To the maximum extent permitted by applicable Indian law, our total liability for any claim arising out of our advisory assistance shall not exceed the total fees paid by you for the specific service in question. We bear no liability for statutory delays, employer delinquency, system outages on the EPFO portal, or legislative modifications to EPF schemes.

✓ Advisory Editorial Board & Review Protocol

All calculators, statutory walkthroughs, and regulatory interpretations published on this portal undergo peer review by our Senior Statutory Retainer Panel. Content is audited for exact conformance with the Employees' Provident Funds Act, 1952, EPS Scheme 1995, and official Ministry of Labour & Employment Gazette Notifications (including S.O. 5109(E)).

Statutory Oversight Review Standards →

Independent Advisory Notice: This platform is an independent private compliance and advisory consultancy. We are not affiliated with, endorsed by, or operated by the Employees' Provident Fund Organisation (EPFO), the Ministry of Labour and Employment, or any government authority. Official statutory services, grievance portals, and claim forms are available free of official filing fees directly at epfindia.gov.in.

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