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Corporate Compliance Independent Advisory
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System Code: ERR-DSC-01

Pending at Present Employer for Digital Signature

Technical Description

The Form 13 transfer request has reached your current employer's portal queue but remains unsigned due to an unapplied Digital Signature Certificate (DSC) or a search filter glitch.

Root Cause Breakdown

HR personnel frequently search by 22-digit alphanumeric Member IDs rather than numeric UANs or claim dates, causing portal table filters to report zero records.

Step-by-Step Remediation Protocol

  1. 1
    Verify Portal Routing Log in to the Unified Member Portal and verify the transfer claim status states Present Employer.
  2. 2
    Send Direct Identifier to HR Instruct HR to filter their pending claim table by 12-digit UAN or submission date instead of Member ID.
  3. 3
    Execute DSC Signing Authorized signatory must attach the registered USB token and approve the record under Online Services -> Transfer Claims.

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